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Hylke Reitsma

Hylke Reitsma

Co-founder & Supply Chain Specialist

Hylke Reitsma is co-founder of Forthsuite and a supply chain specialist with 8+ years of hands-on experience at Shell, Verisure, and Stryker. He holds an MSc in Supply Chain Management from the University of Groningen and writes practical guides to help e-commerce teams run leaner, faster supply chains.

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Articles by Hylke Reitsma

Ecommerce Management

Track SKU Return Rates in Shopify

Track SKU Return Rates in Shopify Understanding SKU-level return rates is crucial for identifying which products are causing issues in your Shopify store.

14 min read Read →
Ecommerce Management

How to Automate Shopify Returns

Manual returns take 12-20 min each. Tested Loop, ReturnGO, and native Shopify flows — only one fully automates refunds. Get the workflow template →

14 min read Read →
Ecommerce Management

How to Use Exchanges to Reduce Refunds

74% of customers accept store credit when offered a 15% bonus. Real data from 12 Shopify stores that switched from refund-first to exchange-first flows....

16 min read Read →
Ecommerce Management

Tracking Analytics for Refund Reduction

Tracking Analytics for Refund Reduction Refunds are a hidden drain on your Shopify store's profits, with the average ecommerce return rate reaching 16.

16 min read Read →
Ecommerce Management

Why Self-Service Returns Boost Loyalty

Why Self-Service Returns Boost Loyalty 92% of shoppers check a brand’s return policy before buying, and 95% won’t return after a bad return experience.

16 min read Read →
Ecommerce Management

Manual vs Automated Returns: Which Wins?

Manual vs Automated Returns: Which Wins? Manual returns are time-consuming and prone to errors, while automation offers speed, accuracy, and scalability.

16 min read Read →
Ecommerce Management

7 Ways to Reduce Return Processing Time

Auto-approve 68% of returns with risk scoring, trigger prepaid labels on submission, sync ShipStation in real-time. The exact workflows we tested on 400+...

26 min read Read →
Ecommerce Management

Best Return Portal Features for 2025

Smart exchange prompts reduced returns by 23% across 214 Shopify stores. QR codes cut processing by 8 min. See which features actually work →

19 min read Read →
Ecommerce Management

Ultimate Guide to AI Return Fraud Detection

$101B lost to return fraud annually. We tested 6 AI detection tools on wardrobing, serial returners, and policy abuse. Signifyd caught 89%, Loop caught 61%....

15 min read Read →
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Make returns a competitive advantage

Branded portals, QR labels, and exchange-first flows — free for every Shopify merchant.

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