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Branded returns portal automates self-service. Cuts support tickets, boosts customer satisfaction.
ForthRoute simplifies Shopify returns. Customers use a self-service storefront portal to initiate returns without support. Auto-verifies orders and sends secure magic links. Set custom policies for windows, exclusions, and fees. Admin dashboard reviews, approves, or declines requests. Generates prepaid labels for approved returns. Handles refunds, exchanges, store credit. Email notifications keep customers updated. Reduces manual return management time.
- Self-service return portal customers access directly from your store
- Configurable return policies with custom windows and product rules
- Prepaid shipping labels generated automatically for approved returns
- Email notifications with tracking keep customers updated on status
- Admin dashboard to review, approve, and process all returns
Languages
English
Works with
- Customer accounts
- Shopify Admin
- 3PL/WMS
- Easypost
Categories
Return options
Reviews (1)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Easy to setup and use for our returns. Great support. Would recommend.
Support
App support provided by Forthcast.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, gift cards, Online Store
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View customers
Customer data
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View products
Products, collections
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Edit orders
Order fulfillments, all order history for the last 60 days, returns, shipping information
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Edit gift cards
Gift cards
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View Online Store
Theme
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Edit other data
Online Store navigation
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