Rich Returns
Automate returns, labels & exchanges. Revenue over refunds.
Listed on the Shopify App Store as "Rich Returns & Exchanges".
Rating and review count as shown on the Shopify App Store listing on 2 November 2026. This is the App Store's figure, not our score.
Rich Returns pricing
Plans as listed on the Shopify App Store, checked 2 November 2026. Prices are in US dollars.
| Plan | Price | What the listing says is included |
|---|---|---|
| Standard | $19 / month | 10 monthly returns ($1 per extra return); Branded Returns Portal; Automated Prepaid Return Labels; Customer Notifications; Custom Return Reasons |
| Pro | $39 / month | All Standard Features; Variant Exchanges; ResolutionHub; Analytics; Multi-Language Portal; CSV Export |
| Premium | $99 / month | All Pro Features; Advanced Rules (10 included); Reports & Trends; Auto-Refunds; Automatic Exchanges |
| Enterprise Plus | $199 / month | 500+ monthly returns (scalable); All Premium Features; Custom Domain; International Labels; Auto-Tracking; API Access; Stripe Integration |
Features the vendor states
- Self-service returns portal
- Exchanges
- Exchange for another size, colour or variant
- Refund as store credit
- Refund to a gift card
- Automatic refunds
- Return shipping labels
- Return reasons and analytics
- Portal in more than one language
Taken from the App Store listing. We list a feature only when the vendor states it. Not mentioned in those sources: Exchange for a different product, Instant exchanges, Keep the item (returnless refunds), QR code or box-free drop-off, Return or restocking fees, Warranty claims, 3PL or WMS integration, In-store returns with Shopify POS, B2B returns. That does not always mean the app lacks them.
Highlights from the listing
- 10 monthly returns ($1 per extra return)
- Branded Returns Portal
- Automated Prepaid Return Labels
- Customer Notifications
- Custom Return Reasons
Works with: Customer accounts, EasyPost, Gorgias, Klaviyo, Shippo, ShipStation, Shop Minis
Languages: English
Carriers and label services named on the listing: Shippo, EasyPost, ShipStation, USPS, UPS, Canada Post
Shopify stores using Rich Returns, with the public evidence for each store.
Alternatives to Rich Returns
Matched on the features each vendor states and on price band. See the full list of Rich Returns alternatives.
-
Tailor your returns program around your products and customers
- Price
- From $10 a month
- App Store
- 5 out of 5 from 15 reviews
Shared features: Self-service returns portal, Refund as store credit, Refund to a gift card, Automatic refunds, Return shipping labels, Portal in more than one language
-
Automate returns & exchanges, store credit and return labels
- Price
- Free plan, paid from $19 a month
- App Store
- 5 out of 5 from 62 reviews
Shared features: Self-service returns portal, Exchange for another size, colour or variant, Refund as store credit, Refund to a gift card, Automatic refunds, Return shipping labels, Portal in more than one language
-
Automate returns and exchanges, refunds and returns labels
- Price
- Free plan, paid from $19.99 a month
- App Store
- 4.9 out of 5 from 133 reviews
Shared features: Self-service returns portal, Exchange for another size, colour or variant, Refund as store credit, Refund to a gift card, Automatic refunds, Return shipping labels, Portal in more than one language
-
Full Returns, Exchange, Refund & Labels system with AI Agents
- Price
- Free plan, paid from $29 a month
- App Store
- 4.9 out of 5 from 127 reviews
Shared features: Self-service returns portal, Exchange for another size, colour or variant, Refund as store credit, Refund to a gift card, Automatic refunds, Return shipping labels, Portal in more than one language
-
Turn returns into exchanges. EU Directive 2023/2673-ready
- Price
- From $89 a month
- App Store
- 5 out of 5 from 95 reviews
Shared features: Self-service returns portal, Exchange for another size, colour or variant, Refund as store credit, Refund to a gift card, Automatic refunds, Return shipping labels, Portal in more than one language
-
Automate returns & exchanges, manage refund and return labels
- Price
- Free plan, paid from $9.99 a month
- App Store
- 4.8 out of 5 from 273 reviews
Shared features: Self-service returns portal, Exchange for another size, colour or variant, Refund as store credit, Refund to a gift card, Return shipping labels, Portal in more than one language
-
Handle returns, refunds, and exchanges with less manual work
- Price
- From $4.99 a month
- App Store
- 4.9 out of 5 from 95 reviews
Shared features: Self-service returns portal, Refund as store credit, Refund to a gift card, Return shipping labels, Portal in more than one language
-
Returns portal with EU withdrawal button, exchanges & refunds
- Price
- Free plan, paid from $19 a month
- App Store
- 4.4 out of 5 from 88 reviews
Shared features: Self-service returns portal, Refund as store credit, Automatic refunds, Return shipping labels, Portal in more than one language
-
Returns and exchanges that bring in profits by CWILL
- Price
- Free plan, paid from $29 a month
- App Store
- 4.8 out of 5 from 494 reviews
Shared features: Self-service returns portal, Refund as store credit, Refund to a gift card, Automatic refunds, Return shipping labels, Portal in more than one language
-
Smart order return app to automate and manage customer returns
- Price
- From $6.99 a month
- App Store
- 2.5 out of 5 from 20 reviews
Shared features: Self-service returns portal, Exchange for another size, colour or variant, Automatic refunds, Return shipping labels, Portal in more than one language
Sources
- Shopify App Store listing: https://apps.shopify.com/rich-returns, checked 2026-11-02
- Shopify App Store category page: https://apps.shopify.com/categories/orders-and-shipping-returns-and-warranty-returns-and-exchanges/all?page=4, checked 2026-11-02
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