Outvio
Post-checkout & Customer Support for epic Shopping Experiences
Listed on the Shopify App Store as "Outvio Returns and Helpdesk".
Rating and review count as shown on the Shopify App Store listing on 2 November 2026. This is the App Store's figure, not our score.
Outvio pricing
Plans as listed on the Shopify App Store, checked 2 November 2026. Prices are in US dollars.
| Plan | Price | What the listing says is included |
|---|---|---|
| Free to install | Free to install Additional charges may apply. | Unlimited integrations; Users; Warehouses; Agents; Tickets; Only pay per order processed |
Features the vendor states
- Self-service returns portal
- Exchanges
- Refund as store credit
- Refund to a gift card
- Automatic refunds
- Return shipping labels
- QR code or box-free drop-off
- Return reasons and analytics
- In-store returns with Shopify POS
- Portal in more than one language
Taken from the App Store listing. We list a feature only when the vendor states it. Not mentioned in those sources: Exchange for another size, colour or variant, Exchange for a different product, Instant exchanges, Keep the item (returnless refunds), Return or restocking fees, Warranty claims, 3PL or WMS integration, B2B returns. That does not always mean the app lacks them.
Highlights from the listing
- Returns and Exchanges, Upselling with instant Checkout within the Returns Portal
- Refunds to Store Credit, Giftcards, built-in Pickup & Return Label generation
- HelpDesk and Ticketing software with Unlimited agents, tickets and automations
- Live-Chat. Single Inbox for Email, SMS, WhatsApp and Social Media conversations
- Smart Fulfilment & Shipping (130+ carriers), fully branded Delivery Tracking
Works with: Checkout, Correos, DHL, DPD, Fedex, GLS, UPS
Languages: English, Spanish, German, Polish, Portuguese
Carriers and label services named on the listing: UPS, DHL, DPD, GLS, Correos
Shopify stores using Outvio, with the public evidence for each store.
Alternatives to Outvio
Matched on the features each vendor states and on price band. See the full list of Outvio alternatives.
-
Post-purchase platform for protection, tracking, and returns
- Price
- Free to install
- App Store
- 4 out of 5 from 375 reviews
Shared features: Self-service returns portal, Refund as store credit, Refund to a gift card, Automatic refunds, Return shipping labels, QR code or box-free drop-off, In-store returns with Shopify POS, Portal in more than one language
-
Everything your brand needs. In one intelligent platform.
- Price
- Free to install
- App Store
- 4.9 out of 5 from 839 reviews
Shared features: Self-service returns portal, Refund as store credit, Refund to a gift card, Automatic refunds, Return shipping labels, QR code or box-free drop-off, In-store returns with Shopify POS
-
Save sales & convert refund requests into exchanges.
- Price
- Free
- App Store
- 4.5 out of 5 from 21 reviews
Shared features: Self-service returns portal, Refund as store credit, Refund to a gift card, Automatic refunds, Return shipping labels, QR code or box-free drop-off, In-store returns with Shopify POS, Portal in more than one language
-
Returns Exchanges, Shipping Protection & More to Drive Revenue
- Price
- Free to install
- App Store
- 4.8 out of 5 from 55 reviews
Shared features: Self-service returns portal, Refund as store credit, Refund to a gift card, Automatic refunds, Return shipping labels, QR code or box-free drop-off, Portal in more than one language
-
Transform returns into exchanges and new sales
- Price
- Free to install
- App Store
- 4.8 out of 5 from 25 reviews
Shared features: Self-service returns portal, Refund as store credit, Refund to a gift card, Automatic refunds, Return shipping labels, QR code or box-free drop-off, In-store returns with Shopify POS, Portal in more than one language
-
Shipping, returns, tracking and exchanges on autopilot!
- Price
- Free to install
- App Store
- 5 out of 5 from 5 reviews
Shared features: Self-service returns portal, Refund as store credit, Refund to a gift card, Automatic refunds, Return shipping labels, QR code or box-free drop-off, In-store returns with Shopify POS, Portal in more than one language
-
Simplify returns with a self-service portal. Automate labels, tracking, and approvals.
- Price
- Not published
- App Store
- No App Store reviews yet
Shared features: Self-service returns portal, Refund as store credit, Refund to a gift card, Automatic refunds, Return shipping labels, QR code or box-free drop-off, In-store returns with Shopify POS, Portal in more than one language
-
Direct exchanges and sustainable returns
- Price
- Free to install
- App Store
- 2 out of 5 from 4 reviews
Shared features: Self-service returns portal, Refund as store credit, Refund to a gift card, Automatic refunds, Return shipping labels, QR code or box-free drop-off, Portal in more than one language
-
Automate returns, exchanges, warranties & shipping protection
- Price
- Free to install
- App Store
- 4.9 out of 5 from 21 reviews
Shared features: Self-service returns portal, Refund as store credit, Refund to a gift card, Automatic refunds, Return shipping labels, QR code or box-free drop-off, Portal in more than one language
-
Manage returns, exchanges, tracking, order editing & more!
- Price
- Free plan, paid from $340 a month
- App Store
- 4.6 out of 5 from 450 reviews
Shared features: Self-service returns portal, Refund as store credit, Refund to a gift card, Automatic refunds, Return shipping labels, QR code or box-free drop-off, In-store returns with Shopify POS, Portal in more than one language
Sources
- Shopify App Store listing: https://apps.shopify.com/outvio, checked 2026-11-02
- Shopify App Store category page: https://apps.shopify.com/categories/orders-and-shipping-returns-and-warranty-returns-and-exchanges/all?page=3, checked 2026-11-02
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