Forthroute works with Recharge

Forthroute and Recharge work together to give subscription merchants better control over returns. When customers want to return a subscription order, they can swap products, change their subscription level, or pause deliveries instead of canceling outright.

How it works

• Customers initiate returns for Recharge subscription orders through the Forthroute self-service portal
• They can swap to different flavors or variants, exchange for a different subscription tier, or pause their subscription
• Merchants keep subscribers engaged with flexible options that prevent cancellations

Why merchants use it

• Reduce churn by turning potential cancellations into product swaps or subscription pauses
• Let customers solve their own return issues through the self-service portal, saving support time
• Keep subscription revenue flowing by offering alternatives when customers aren't satisfied with their current selection

Frequently asked questions

What return options can I offer my Recharge subscribers?

You can let customers swap to different flavors or product variants, exchange their current subscription for a different tier, or pause their subscription. All these options are available through the Forthroute self-service portal.

Does this work with all Recharge subscription orders?

Yes, Forthroute manages returns for subscription orders processed through Recharge. Customers access the return portal and select from the options you make available to them.