Forthroute works with Postscript

Returns don't have to mean lost revenue. When Forthroute and Postscript work together, every return request becomes a chance to keep the sale through SMS. Connect your returns process to your best-performing messaging channel and watch more customers choose exchanges over refunds.

How it works

• A customer submits a return request through Forthroute
• Forthroute instantly triggers your Postscript SMS automations
• Customers receive timely texts with exchange incentives, return labels, and refund confirmations

Why merchants use it

• Reach customers through SMS, the channel with the highest open rates
• Send exchange incentives at the exact moment customers are deciding between a refund and keeping their business with you
• Keep customers informed with automated return label and refund notifications that reduce support tickets

Frequently asked questions

What messages can I send through this integration?

You can send exchange incentive texts to encourage customers to swap products instead of requesting refunds, return label delivery notifications so customers know when their label is ready, and refund confirmation messages to close the loop on completed returns.

Do I need both Forthroute and Postscript to use this integration?

Yes. This integration connects your Forthroute returns management system with your Postscript SMS platform. You'll need active accounts with both apps for the integration to work.