Forthroute works with Gorgias

Forthroute automatically syncs customer return requests with Gorgias, creating support tickets with complete return details embedded directly in your helpdesk. Your support team gets instant access to return status, tracking information, and full order history without leaving Gorgias. Spend less time hunting for information and more time helping customers.

How it works

• When a customer submits a return request through Forthroute, a Gorgias ticket is automatically created
• Support agents see complete return status, label tracking, and order history directly inside the Gorgias ticket
• Agents resolve return issues faster without switching tabs or manually searching for order information

Why merchants use it

• Resolve returns faster by eliminating the need to switch between platforms or copy-paste order numbers
• Improve customer satisfaction with quicker, more informed responses to return inquiries
• Empower support agents with all return and order details in one place, reducing errors and response time

Frequently asked questions

Does this integration require manual setup for each return?

No. Forthroute automatically creates a Gorgias ticket for every customer return request without any manual intervention. Your support team will see new tickets appear with complete return information as soon as customers initiate returns.

Can support agents see tracking information without leaving Gorgias?

Yes. All return details including label tracking and order history are displayed directly inside the Gorgias ticket, so agents never need to switch tabs or log into another platform to help customers with return questions.