Forthroute works with AfterShip Returns

Returns are part of doing business, but keeping customers informed shouldn't mean fielding dozens of "where's my return?" support tickets. Forthroute integrates with AfterShip Returns to send branded tracking notifications the moment a customer drops off their return package, then keeps them updated at every carrier scan along the way.

Your customers get the same tracking experience they expect from deliveries, just in reverse. You get fewer support tickets and happier customers.

How it works

• A customer initiates a return through AfterShip Returns and drops off their package at a carrier location
• Forthroute automatically sends a branded email or SMS notification confirming the return has been received by the carrier
• As the carrier scans the package at each checkpoint, Forthroute sends real-time updates so customers know exactly where their return is and when you'll receive it

Why merchants use it

• Reduce support tickets by proactively answering the "where's my return?" question before customers need to ask
• Improve the post-purchase experience with branded notifications that keep your store top-of-mind even during returns
• Build trust with transparent communication at every step of the return journey, from drop-off to warehouse receipt

Frequently asked questions

Do customers receive both email and SMS notifications?

You can configure which notification methods to use. Forthroute supports both email and SMS updates, so you can choose one or both based on your customer communication preferences.

Does this work with all carriers?

Forthroute sends tracking notifications at each carrier scan event. The integration works with the carriers supported by AfterShip Returns, so coverage depends on which carriers you use for return shipments.